Privacy Policy
Your privacy matters
We collect as little personal information as possible and use it only to operate, protect, and improve HomeToThere.
Last updated: 18 July 2026
Who we are
HomeToThere is an independent software service designed and developed in the United Kingdom.
For the purposes of UK data protection law, HomeToThere is responsible for deciding how personal information collected through this website is used.
You can contact us at contact@hometothere.com .
What information we collect
The information we collect depends on how you use HomeToThere. It may include:
- information you choose to send us, such as your name, email address, feedback, or enquiry;
- technical information, such as your device type, browser, operating system, approximate location, and Internet Protocol address;
- information about how the website is used, such as pages visited, buttons selected, and the time spent on a page;
- information needed to keep the website secure and diagnose technical problems.
We do not collect more information than we reasonably need. We do not sell personal information.
Journey-planning information
Information entered into the HomeToThere planner is used to calculate and display your plan.
Unless the website clearly tells you otherwise at the point of use, the planner is not intended to create a personal travel history or a permanent record of your journeys.
Please do not enter confidential or sensitive personal information into free-text fields.
How we use information
We may use information to:
- operate and maintain HomeToThere;
- provide the features you choose to use;
- respond to enquiries and feedback;
- understand and improve the website;
- investigate faults and prevent misuse;
- protect the security of the service; and
- meet our legal obligations.
We do not use your information for unsolicited marketing. We will not add you to a mailing list unless you have clearly asked to join one.
Our lawful reasons for using information
UK data protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we may rely on:
- Your consent, for example, where you agree to optional analytics cookies.
- Our legitimate interests, including operating, securing, testing, and improving HomeToThere, provided that those interests do not override your rights.
- Taking steps at your request, for example, when you ask us to respond to an enquiry.
- A legal obligation, where the law requires us to keep, use, or disclose particular information.
Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect anything lawfully done before it was withdrawn.
Cookies and analytics
HomeToThere may use essential cookies that are necessary for the website to function correctly.
We may also use optional analytics technologies to understand how visitors use the service. Optional analytics will only be used where the required choice or consent has been provided.
Analytics information may include the pages visited, browser and device type, approximate location, and general patterns of use. It helps us identify problems and improve the service.
More information is available in our Cookie Policy.
Who we may share information with
We may use trusted organisations to provide services such as website hosting, security, email delivery, technical support, and website analytics.
These providers may process limited information on our behalf. They are only permitted to use it for the service they provide to us and must protect it appropriately.
We may also disclose information where required by law, to protect legal rights, or to investigate fraud, misuse, or a security incident.
We do not sell or rent personal information to third parties.
International transfers
Some service providers may process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy regulation or approved contractual protection.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, or for as long as the law requires.
The period will depend on the type of information. We consider:
- whether an enquiry remains open;
- whether the information is needed to provide the service;
- security, troubleshooting, and backup requirements;
- the need to establish or defend legal rights; and
- any legal or regulatory retention requirement.
When information is no longer needed, we will delete it, anonymise it, or allow it to be securely overwritten through normal system processes.
Keeping information safe
We use reasonable technical and organisational measures to protect the information we receive against loss, misuse, unauthorised access, alteration, or disclosure.
No website or method of electronic communication can guarantee absolute security. We therefore keep our arrangements under review and improve them where reasonably possible.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information in certain circumstances;
- ask us to restrict how information is used;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where consent is the lawful basis.
These rights are not absolute and may not apply in every situation. We may need to confirm your identity before acting on a request.
To make a request, email contact@hometothere.com .
Questions or concerns
Please contact us first if you have a question or concern about how your information has been handled. We will do our best to resolve it.
You also have the right to complain to the Information Commissioner's Office, the United Kingdom's independent data protection regulator.
Information about making a complaint is available on the Information Commissioner's Office website.
Changes to this policy
We may update this Privacy Policy as HomeToThere develops or when legal requirements change.
The latest version will always appear on this page, together with the date it was last updated.
Contact us
Privacy questions
Please contact us if you have a question about this policy or about how HomeToThere uses personal information.
contact@hometothere.com
We believe that trust is earned through openness, clarity, and respect.